Enterprise Performance Transformation, SG&A Performance Transformation, SG&A cost Reduction, IT Cost Reduction, IT Spend Reduction, HR Cost Reduction, HR Spend Reduction, Supply Chain Optimization, Contact Center Optimization, Outsourcing, Insourcing, Benchmarking, Performance Metrics, Key Performance Indicators, Transformation Maturity Audit, Sourcing Governance, Benchmarking with APQC, Domian Decomposition with AQPC PCF, Benchmarking with APQC OSBC Research, Senable Technologies, Enterprise Transformation Maturity Model, Transformation Maturity Framework, Performance Optimization Framework, Performance Calibration Framework, Executive boot-camps, Hexagon Series Research, Process Calibration, Performance Acceleration, Process Baselining, Business Process Outsourcing, Global Outsourcing
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| Delivery Alignment Audit |
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How well are your outsourcing suppliers serving your needs?
Keeping a service-provider’s service delivery attributes continually aligned with changing client business realities is essential to sustaining high client satisfaction.
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Many sourcing arrangements for IT and business functions do not enforce a mechanism to achieve alignment, and as a consequence, the quality of the outsourcer’s services, as perceived by business end-users, starts to gradually ‘drift’ lower.
Our Delivery Alignment Audit cuts to the heart of this issue and alerts you to current and impending delivery gaps. The audit systematically examines service delivery from the following critical perspectives:
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Service Alignment
Focused on adherence to SLA’s and related commitments
T&C Alignment
Focused on adherence to Contract Terms & Conditions
Cost Alignment
Focused on success in achieving continuous price improvements
Compliance Alignment
Focused on adherence to internal /external Compliance requirements
Satisfaction Alignment
Focused on adherence to managing end-user satisfaction measures
Competency Alignment
Focused on success in maintaining skills required to meet evolving service obligations
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The audit assists enterprises in not only enforcing the desired level of quality in services already outsourced but also helps achieve the needed alignment to sustain best-in-class delivery of services not outsourced.
Contact Andy Pulianda, Managing Principal, at 469-450-6900 for more information. |
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