Managing the business of Information Technology

Developing and managing IT Customer relationships

Managing business resiliency and risk

Managing enterprise information

Developing and maintain information technology solutions

Deploying information technology solutions

What You Cannot Measure, You Cannot Transform

IT investments are becoming the largest percentage of an enterprise’s capital expenditure. One of the key expectations of the IT Management team by the business is to demonstrate the value of IT investments to the business. Our IT benchmarking service focuses on precisely the Key Performance Indicators (KPI’s) and Metrics associated with running IT as a business.

The benchmark traverses through the following stages:

Discovery
• •	Organizing qualitative data for the in-scope process Organizing quantitative data for the in-scope process
Analysis
• • •	Normalizing data gathered during Discovery stage Comparing normalized data with industry performance data in the global database Organizing insights re. staff productivity, process efficiency, cost effectiveness and cycle-time
Reporting
• • •	Detailing benchmark results with insight into 20th and 80th percentile data, the median and your own percentile ranking Identifying key contributors to the current strengths and weaknesses of the process Recommending actions to close gaps